Shipping Policy

Thank you for shopping with Southeast Fragrance, operated by Southeast Distributor Inc.

We work to process and ship orders quickly and securely. Please review the following shipping information before placing your order.

U.S. Shipping

Southeast Fragrance currently ships to eligible addresses within the United States.

Shipping availability may depend on the destination, carrier requirements, and any restrictions that apply to fragrance products.

Shipping Rates

Our standard shipping charge is approximately $7.95 per order.

Orders of $49 or more qualify for free standard shipping, unless otherwise stated during a promotion or at checkout.

The shipping charge shown at checkout will be the applicable shipping rate for your order.

Order Processing

We work to process orders as quickly as possible.

Many orders may ship the same business day when received early enough for processing; however, same-day shipment is not guaranteed.

Orders placed later in the day, on weekends, holidays, or during periods of unusually high order volume may require additional processing time.

Processing time is separate from carrier transit time.

Estimated Delivery Time

Most standard orders are expected to arrive within approximately 3–5 business days after shipment.

Delivery dates are estimates and are not guaranteed.

Actual delivery time may vary depending on the shipping destination, carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our control.

Tracking Information

Tracking information will be provided when available after your order has shipped.

Please allow time for the shipping carrier to scan the package and update tracking information after the shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before submitting your order.

Because we process orders quickly, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

If you notice an address error, please contact us as soon as possible at:

southeast.distributor@gmail.com

We will make reasonable efforts to assist you, but address changes cannot be guaranteed.

Incorrect or Undeliverable Addresses

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be shipped again.

Original shipping charges are non-refundable when delivery cannot be completed because of an incorrect or incomplete address supplied with the order.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

Southeast Fragrance is not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Holidays

• Transportation disruptions

• Natural disasters

• Incorrect or incomplete addresses

• Security or carrier inspections

• Other unforeseen delivery interruptions

We will make reasonable efforts to assist customers with shipping issues when possible.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check:

• Around the delivery location

• With other household members

• With neighbors when appropriate

• With building management or a front desk, if applicable

• With the shipping carrier

If the package still cannot be located, contact us at southeast.distributor@gmail.com and we will review the available tracking information and assist where reasonably possible.

Lost or Damaged Shipments

If your order arrives damaged, or tracking indicates a potential shipping problem, please contact us as soon as possible.

We may request photographs of the shipping box, product packaging, damaged merchandise, shipping label, or other information needed to review the issue.

Please keep the original packaging until the issue has been resolved.

Fragrance Shipping Restrictions

Fragrance products may be subject to special transportation or carrier restrictions because many fragrances contain alcohol or other regulated ingredients.

As a result, certain shipping methods or destinations may not be available for some products.

Available shipping options will be shown during checkout when applicable.

Order Changes and Cancellations

We process orders quickly and therefore cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to request a change or cancellation, contact us as soon as possible.

If the order has already entered fulfillment or shipped, it may no longer be possible to modify or cancel it.

Returns

Shipping and delivery policies are separate from our Return and Refund Policy.

When a return is not the result of an error by Southeast Fragrance, the customer is responsible for return shipping costs.

Please review our Return and Refund Policy for complete return eligibility and refund requirements.

Contact Us

For questions about shipping or delivery, please contact:

Southeast Fragrance
Operated by Southeast Distributor Inc.
Email: southeast.distributor@gmail.com