Returns & Refunds

Return and Refund Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, merchandise must be 100% brand new, unused, unopened, untouched, and in the exact same condition in which it was received, with all original retail packaging, seals, labels, and included materials intact. Proof of purchase is required.

How to request a return

Before sending any item back, please contact us at southeast.distributor@gmail.com to request return authorization.

Do not send merchandise back without contacting us first. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and the appropriate return address.

Opened, used, or altered products

Any fragrance or other product that has been opened, sprayed, used, tested, altered, damaged after delivery, or otherwise removed from its original brand-new condition is not eligible for a refund.

Returned items that do not meet our return-condition requirements may be refused and will not be refunded.

Tester fragrances

Tester fragrances are eligible for return under the same 30-day policy, provided the tester is returned unused and in the exact same condition and packaging in which it was received.

Because tester packaging can differ from standard retail packaging, differences that were clearly disclosed in the product listing are not considered defects.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at southeast.distributor@gmail.com so we can review the issue and help resolve it.

We may request photographs or other information to verify the condition of the item before providing return instructions.

Return shipping costs

If the return is not due to an error by Southeast Fragrance, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

If we shipped the wrong item, or an item arrived damaged or defective, we will review the circumstances and provide appropriate return instructions.

We strongly recommend using a trackable shipping method for returns. Southeast Fragrance is not responsible for return packages that are lost or damaged while being shipped back to us.

Non-returnable items

The following are not eligible for return or refund:

Opened, sprayed, tested, or used fragrances
Products that are no longer in brand-new condition
Products with damaged, missing, or altered original packaging caused after delivery
Gift cards
Customized or personalized items
Gift-wrapping charges once the wrapping service has been completed

Exchanges

We do not process direct exchanges.

If you would like a different product, please return the eligible item according to this policy and place a separate order for the product you want.

Refunds

All returned merchandise is inspected before a refund is approved.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit-card provider may require additional time for the refund to appear on your account.

If more than 15 business days have passed since we approved your refund, please contact us at southeast.distributor@gmail.com.